# AI Answering Service for Small Business (aiansweringforsmallbusiness.com)

> Pynnacle builds AI answering services for small businesses: an AI receptionist that answers every call, any hour, asks the safety question, captures the caller's details with read-backs, and books the visit on the business's calendar. This page explains the service, the pricing, the call flow, and how to hear a live demo.

- Main site: https://pynnacle.com/
- Full product page: https://pynnacle.com/lead-response
- Live demo line: (470) 410-3358 — answers as Comfort Crew Heating and Air, a stand-in HVAC company, so anyone can try the service before buying
- Contact: hello@pynnacle.com or 770-696-6968
- Service area: United States (built by Pynnacle, based in Gwinnett County, Georgia)
- Free offer: a 30-minute audit that walks the call flow using the business's own after-hours calls: https://pynnacle.com/#summit

## Pricing

- $1,000 one-time build, then $497 a month flat
- Included: 300 minutes of live talk time per month, roughly a hundred answered calls
- Overage: thirty cents a minute; most shops never reach it
- Ownership: the brief, the calendar, every transcript and recording belong to the client. Cancel and the agent stops.

## What happens on every call

1. Answer: any hour, no hold queue, no voicemail tree. The agent listens for the problem before asking anything.
2. Triage: one question decides the path — safety issue, urgent, or routine. A gas smell gets 911 instructions before anything else.
3. Intake: name, callback number, service address, the problem in one sentence, preferred window. Every detail read back letter by letter.
4. Book: the visit lands on the business's calendar with the callback number, full address and problem in the event.
5. Hand off: it never quotes prices, never diagnoses, never promises a technician is on the way. If a caller wants a person, it takes their name and number and promises the callback. Every call has a transcript and a recording.

## Guardrails, enforced on every call

- Never claims to be human; admits it is an AI if asked
- Never quotes prices, estimates, or ballparks
- Never diagnoses or gives repair advice beyond basic safety steps
- Never ends a call without a next step
- Emergencies (gas smell, carbon monoxide alarm, flooding, electrical burning smell) get 911 instructions first, before any booking talk

## Who it fits

Any trade with a phone and a calendar: HVAC and plumbing (after-hours breakdowns, water heaters, no-heat calls), dental and med spas (rescheduling, new-patient intake), law offices (qualified intake screening), electrical, roofing, veterinary, accounting, property management. The intake script swaps the business name and service list; rebranding takes minutes.

## Background

Pynnacle is an AI and automation services firm for small businesses, based in Gwinnett County, Georgia. The team has more than 25 years of experience building automation solutions for Fortune 500 companies. Everything it builds is owned outright by the client: software, records, and hosting.